FAQ
Please read through our Frequently Asked Questions, as we hope they may be of assistance to you. If you require further help, or wish to ask a different question, please contact our Customer Service team.
Please be made aware, since we're a new business, our FAQ is still currently being developed and FAQ's are being added on-the-go. We are working hardly to ensure all the information you require may be found here or easily accessible.
I have a problem with my order, what do I do?
At NorthernForge Hobbies we attempt to do our very best to ensure you receive the best service possible and get exactly what you ordered. If there is an issue with your order, do not hesitate to contact us and we will aim to do our best to help you!
What are Pre-Orders?
Pre-Orders are products that have not yet officially released and are not in stock. Items can be pre-ordered, by doing so, you are guaranteeing that this item will be dispatched to you as soon as we have it in stock. This saves you the worries of there not being enough stock to go around.
What payments do you accept?
At the current moment, we accept payments via PayPal and your Credit/Debit cards. The only accepted currency is GBP. If you are using a different currency, we are not responsible for the additonal costs that may occur from currency exchange.
Free UK Shipping*
on orders above £35
Dedicated Support Team
just an email away
Sign Up to Stay Updated
and receive exclusive deals